Return&Refund Polices

Return&Exchange Policy

It’s really important to us that you’re happy with anything you buy from YOBROGIFTS so we will accept returns of unwanted items for up to 30 days from the date you receive the item.

The process is simple and all you pay for is the postage costs of returning the goods.

*Please be careful with the products we send you; if they’re not still in original condition we might not be able to refund you in full and we HATE doing that.

*We’ll process the refund in 3-5 working days after we received your parcel.

*We’ll process the refund against the card or account (such as PayPal) which you used to pay for your order. (Excluding premium delivery costs).

*Please note that we cannot accept returns for unwanted personalised items, which are exempt from distance selling regulations.

If an item is received damaged or defective, or if an incorrect item was shipped to you, please email us at info@yobro-gifts.com and we will provide you with a postage-paid return label.

Return Address:

1770 S Vineyard Ave, Ontario, CA, 91761

Exchanges

Exchanges cannot be processed online or by mail. Please return the merchandise for credit and place a new order.

Refund Policy

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, Once the returned item arrives back in YOBRO's warehouse for inspection, the refund process will begin.
  • Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
  • Items must include original packaging
  • For non-quality related issues, buyer is responsible for shipping costs
  • For quality related issues, YOBRO refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements


Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through YOBRO online stores, please contact retailers for refunds.