Return&Exchange Polices

It’s really important to us that you’re happy with anything you buy from YOBROGIFTS so we will accept returns of unwanted items for up to 30 days from the date you receive the item.

The process is simple and all you pay for is the postage costs of returning the goods.

*Please be careful with the products we send you; if they’re not still in original condition we might not be able to refund you in full and we HATE doing that.

*We’ll process the refund in 3-5 working days after we received your parcel.

*We’ll process the refund against the card or account (such as PayPal) which you used to pay for your order. (Excluding premium delivery costs).

*Please note that we cannot accept returns for unwanted personalised items, which are exempt from distance selling regulations.

If an item is received damaged or defective, or if an incorrect item was shipped to you, please email us at info@yobro-gifts.com and we will provide you with a postage-paid return label.

Exchanges

Exchanges cannot be processed online or by mail. Please return the merchandise for credit and place a new order.